Makro is a global consulting services company offering a wide array of solutions customized across many verticals and horizontals. It provides technology solutions for clinical trials services to global biotech and pharmaceutical companies, provides human capital management services focused on healthcare and provides integrated marketing and communications solutions to healthcare companies, among many other such services. The group provides complete range of solutions for every stage of the business and information lifecycle. From small enterprises with great products or solutions to Fortune 1000, Makro has the breadth of capabilities to support clients’ needs.
Suresh Pachipal, IT manager, Makro Group admits IT is very core to the functioning of Makro Group. “Being a technology, we are dependent on IT for every aspect of the business. We have multiple systems and process to take care of customer needs and internal demands,” says Suresh. Makro’s main offices are located in India and US and the company’s headquarters is located in Hyderabad. Despite businesses being spread across different geographies, IT ensures everything is connected and work continues seamlessly.
Makro also depends on Symantec for a number of requirement like helping maintain huge databases, user support, anti virus, firewall, and enduser backups. The partnership has been on for the last three years and Suresh says the relationship has been a smooth one. Though there have been issues and some mismatch of expectations in some cases, differences have always been resolved to help work progress unhindered, he says.